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How betx1 Handles Your Personal Information

When you open an account with us, you share details we take seriously — your name, contact information, and payment data from channels like JazzCash, Easypaisa, and Raast.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyYour Right to Access or DeleteCookie Controls
betx1 How betx1 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across every page, including the deposit flow where your JazzCash, Easypaisa, or Raast credentials are entered. Account sessions time out after a period of inactivity, reducing exposure if your phone is left unattended. We retain your account and transaction records for as long as your account is active and for the retention period required after closure — after which records are deleted or anonymised. You can review and update your contact details from the Account Settings screen at any time.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings menu without losing your account session.

Payment Data Handling

JazzCash, Easypaisa, and Raast transaction data is passed to the relevant payment processor only to complete the transfer. We store the reference and amount; we do not store your mobile wallet PIN or bank credentials.

Account Security

Every login triggers an OTP to your registered number. If we detect a login from an unfamiliar device or location, the session is held until you confirm via that OTP — a step that applies in Pakistan and all eligible…

Retention and Deletion

We keep your data only as long as needed. Once you close your account and the required retention window passes, your personal records are deleted or anonymised from our active systems.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data — what we hold, how it is used, or how to request a change — our support team handles privacy queries directly. You can reach us through live chat inside your account, by email, or through the in-app help section on mobile. We aim to acknowledge privacy requests promptly and resolve them within the timeframe applicable rules require.

Team online

Live Chat

Open the chat icon from your account dashboard. A support agent will take your privacy query and log it as a formal data request on your behalf.

Email Support

Send your request to our support address listed in the account help section. Include your registered phone number so we can match your request to the correct account record.

In-App Help

On mobile, go to Account, then Help, then Privacy Request. The form routes directly to the team that handles data queries — no need to call or wait in a general queue.

Common Questions About Your Data

These are the questions we hear most often about how we handle account and payment data. If your question is not here, contact support directly through live chat or the in-app help form.

We collect your name, phone number, email address, and the payment details you use — such as your JazzCash or Easypaisa mobile number — to verify your identity and process transactions accurately.

We share data only with payment processors handling your JazzCash, Easypaisa, or Raast transfers, and with identity-verification services where applicable rules require it. We do not sell your data.

Yes. Submit a data access request through live chat or the in-app help form under Account, then Privacy Request. We will respond within the timeframe required by applicable rules.

Contact our support team by live chat or email with a deletion request. After your account closes, we retain records only for the period required, then delete or anonymise them.

All payment pages use SSL encryption. We store only transaction references and amounts from JazzCash, Easypaisa, and Raast — never your wallet PIN or bank credentials.

You can raise a complaint with our support team first. If you are unsatisfied, you may refer the matter to the relevant data authority in your jurisdiction, where local law provides for this.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.